Terms & Conditions Frontier Healthcare

We, Frontier Healthcare Group, value the privacy of every individual and are committed to safeguarding your privacy. All personal data provided by you to us will be treated in the strictest confidence and will only use your personal data in accordance with the principles set out in this Policy. Frontier Healthcare Group is referred to in this privacy statement as “FHG,” “we,” “us” or “our.”

We may update this Policy from time to time to ensure that our standards and practices remain relevant, up to date and compliant with applicable laws and regulations. The updated Policy will supersede earlier versions. The updated Policy will be made available on our website at www.frontierhealthcare.com.sg/privacy-policy/ or upon request from our Data Protection Officer.

Personal Data

“Personal Data” is data, whether true or not, about an individual who can be identified from the data or from the data and other information to which the organisation has or is likely to have access.

Examples of Personal Data includes NRIC number or FIN, passport number, name, telephone number, mailing address, email address, photograph, video image, medical history and reports, personal data of family members and other information on any individuals (which, to the extent it is considered Protected data under Personal Data Protection Act 2012).


Anonymity is maintained when you visit our website at www.frontierhealthcare.com.sg. If you are only browsing our website, we do not capture data that allows us to identify you individually. We do not collect information that would personally identify you unless you choose to provide it.

Our Website may contain links to third party websites and these website links are provided only for your convenience. These third-party sites have separate and independent privacy policies which are out of our control. We encourage you to read the Privacy Policy of every website you visit. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

By applying this policy, you consent to our collection, use and disclosure of personal data for the purposes of registering to any of our services and/or products or that a reasonable person would consider appropriate in the circumstance.

Your consent may not be necessary or required in some situations as there may be applicable laws or regulations which render this unnecessary in order to maintain accurate, complete and up-to-date medical records. Where such laws or regulations apply, we will act in accordance with those other laws and regulations.

When using your personal data to contact you for the purposes under which you have consented, we may contact you via email, postal mail, SMS, telephone, fax or any other means.

Collection of Personal Data

We may collect Personal Data in the following ways but not limited to:

  1. when you interact with us or our staff, for example, via our website, emails, social media platform, tele-conversation, letters, fax;
  2. when you submit any form;
  3. when you request for us to contact you or request to be included in our mailing list;
  4. when you respond to or register for any of our promotions, initiatives or events;
  5. when you submit an employment application;
  6. when your images are captured by us via CCTV cameras while you are within our premises, or via photographs or videos taken by us or our representatives when you attend our events;
  7. When you submit your personal data to us for any other reason.

If you provide us with any Personal Data belonging to third parties (e.g. information of your parents, spouse, children, and/or employees), by submitting such information to us, you warrant that you have obtained the consent of the third party to provide us with their Personal Data for the respective purposes.

Transfer of your personal data out of Singapore

If we transfer your personal data to any location outside of Singapore, we will ensure that the organization or country provides a standard of personal data protection comparable to Singapore’s PDPA.

Security and protection

We will take reasonable efforts to protect information in our possession by making reasonable security arrangements to protect against unauthorised or unintended access. We cannot be held responsible for unauthorized and unintended access that is beyond our control.

Retention of Personal Data

We will on a regular basis, review your personal data under our retention and destroy the personal data after fulfilling the period of time that the purpose requires, unless there are business, industry and/or legal requirements for the retention of such.

We welcome your questions and suggestions about this privacy policy or if you would like to withdraw consent, obtain access, or make corrections to your personal data records, we can be contacted either by email at DPO@frontierhealthcare.com.sg or you can write to us at:

Data Protection Officer
Frontier Healthcare Group
26 Ubi Road 4
Singapore 408613

We may charge you a reasonable fee for accessing your personal data held by us for up to a one-year period preceding your request. We will advise you the amount in writing for payment before acceding to your request. The purpose of the fee is to allow us to recover the incremental costs of responding to the access request.


As recognised by and provided for under the PDPA, it may be of choice for an individual to withdraw consent and this may impact our ability to proceed with the transactions, agreements or interactions with us, in particular:

I. in some cases, it may also become unsafe or unlawful for us to provide (or continue to provide) medical treatment without the ability to collect, use or disclose personal data;

II. it may not be possible, without undue risk, cost or liability to us, to proceed with a particular transaction, agreement or interaction with you, and we may be left with no choice but to cease or refrain from the same.

At the same time, it should be noted that the withdrawal of consent will not prevent us from exercising our legal rights (including any remedies, or undertaking any steps as we may be entitled to at law).

Governing Law

This Policy shall be governed by and construed in accordance with Singapore law and you hereby submit to the exclusive jurisdiction of the Singapore courts in any dispute relating to this Policy.