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Telemedicine Services at Your Fingertips
Consult Frontier doctors without waiting in line
Access your medical reports anytime
Get medical certificates issued digitally
Enjoy doorstep medicine delivery
View your health records conveniently
Receive real-time notifications
How to Book a Video Consultation
Tap on the Teleconsult icon
Select preferred date and time
Choose the subject for consultation, i.e. yourself or a dependent
Select your required services
Confirm your appointment
Frequently Asked Questions
Who can use video consultation on Health Frontier?
Anyone with a valid Singapore NRIC, FIN, or Work Pass can use video consultation services.
However, eligibility may depend on the nature of your medical condition and the doctor’s assessment.
However, eligibility may depend on the nature of your medical condition and the doctor’s assessment.
How do I connect to a Frontier Healthcare doctor?
Simply download the Health Frontier app, sign up using SingPass, and select the Teleconsult option.
Choose an available time slot, and you’ll be connected to a doctor via video call.
Choose an available time slot, and you’ll be connected to a doctor via video call.
What are the common conditions suitable for video consultation?
Video consultation is not suitable for:
Severe pain or injuries
Difficulty breathing
Chest pain
Sudden loss of consciousness
If you experience any of these, please visit a clinic or hospital immediately.
Severe pain or injuries
Difficulty breathing
Chest pain
Sudden loss of consciousness
If you experience any of these, please visit a clinic or hospital immediately.
How do I get my medication after consultation?
After your consultation, you opt for medicine delivery to your doorstep.
How do I make payment?
You can pay securely through the Health Frontier app using Credit/Debit cards
Can I use my company’s medical benefits for video consultation?
This depends on your company’s healthcare plan.
If your employer has partnered with Frontier, your consultation fees may be covered.
Check with your HR department for details.
If your employer has partnered with Frontier, your consultation fees may be covered.
Check with your HR department for details.
Is my personal information secure?
Yes, the Health Frontier app follows strict PDPA and data protection guidelines to ensure your information remains confidential and secure.
What should I do if I experience technical issues?
If you face any technical issues, try the following:
Check your internet connection.
Restart your device.
If problems persist, contact customer support via the app for assistance.
Check your internet connection.
Restart your device.
If problems persist, contact customer support via the app for assistance.